Get your full deposit back
Answers in 15 minutes
Free, no obligation
Did You Know?
A few things most tenants only find out after it's too late.
01
Your deposit might be held by the government, not your landlord.
In Catalonia, the mandatory deposit is lodged with INCASÒL, not sitting in your landlord's personal account — this can be checked.
02
Your landlord has exactly one month to return your deposit.
By law, the deposit must be returned within a month of handing back the keys. Silence after that isn't normal — it's a breach.
03
Normal wear and tear isn't grounds for a deduction.
Faded paint or a worn floor from years of living there is wear and tear, not damage. Telling the two apart is the whole dispute.
Most disputes are settled by one photo, not a lawyer.
A well-documented move-in and move-out condition report closes the question before it even comes up.
Mistakes That Cost Renters Money When They Move Out
Things most tenants find out too late — we go through them for your specific situation.
Illegal deductions are the #1 reason tenants lose their deposit
Without photos and a signed report, you can't prove your case
One missing document is enough to delay your deposit
How It Works
Five steps from the move-in report to money in your account — no surprises along the way.
- 01
We pull up your move-in report and lease
We check what was recorded originally: damage, inventory, what the lease says about painting, walls, furniture, cleaning.
- 02
We determine what actually needs fixing
Only what isn't normal wear and tear — nothing extra, no "repairing just in case."
- 03
We gather evidence at move-out
Photos of every room, continuous video with the date and meter readings, a handover report worded to protect you from claims three weeks later.
- 04
We file the return request with INCASÒL
We check the deposit is actually registered there, and track the one-month deadline — if it's missed, we claim the legal interest under Article 36 LAU.
- 05
We negotiate if the landlord stalls
If they won't sign the report or try to withhold money without grounds, we deal with them directly on your behalf.
What Tenants Say
“Deposit came back the same day I moved out”
I didn't expect it to happen so fast — everyone usually complains about waiting a month. We had the move-out report and photos ready in advance, so there was nothing for the landlord to argue about.
“I didn't know the deposit isn't even held by the landlord”
Turns out in Catalonia it's lodged with INCASÒL. They showed me how to check it myself — it put my mind at ease.
“The landlord tried to charge me for old wallpaper”
They showed the difference between wear and damage using my own move-in photos. It was settled in one phone call, no lawyer needed.
Other Situations We Help With
Worried your deposit will be withheld over repairs? We only fix what's actually needed.
Learn moreA forgotten subscription or an unclosed meter has a way of showing up months later.
Learn moreGot leftover furniture or belongings with nowhere to go? We'll help you store or sell them.
Learn moreEvery move-out is different
Your lease, your landlord, the apartment's condition, and your timeline all matter. Our only job is getting you through your move without stress.
Here's how we help: we review your move-out act and photos and tell you how to get your full deposit back.
Frequently Asked Questions
What people usually ask before booking a free deposit review.
Is it really free?
Yes — the 15-minute review costs nothing and comes with no obligation. We don't take a cut of whatever deposit you get back.
I don't have a move-in report anymore — is that a problem?
Not a dealbreaker. We'll work with whatever you do have — photos, messages with the landlord, even just your memory of the flat's condition — and figure out how to protect you without it.
How long does it take to get the deposit back?
By law, no more than a month after you hand back the keys. If the landlord drags it out, we claim the legal interest under Article 36 LAU.
What if the landlord just refuses to return the deposit at all?
We deal with them directly on your behalf and lay out what you're legally entitled to. Most cases never make it to court.
Do you only work in Barcelona?
For now, yes. If you're renting just outside the city, reach out — we'll look at your situation individually.
Let's talk through your specific situation
A free 15-minute call — pick any time that works, no obligation.